EVE Search - Announcement:2017/06/17 - Issues With PLEX Vault

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Announcement:2017/06/17 - Issues With PLEX Vault

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Author	Thread Statistics \| Show CCP posts - 13 post(s)

CCP Falcon 13786	Posted - 2017.06.17 20:09:56 - [1] - Quote Hey guys, We're aware of an issue currently affecting the PLEX vault and some of our associated purchasing services. Efforts are currently underway to take care of this issue, please keep an eye on this thread for further updates. Apologies for the inconvenience this might cause! UPDATES: 20:00 UTC - INVESTIGATION INTO ISSUES IS ONGOING CCP Falcon \|\| EVE Universe Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3


CCP Falcon 13788	Posted - 2017.06.17 20:40:12 - [2] - Quote ChRy0 Cadelanne wrote: seems to be more, i was stuck rebooted can't even login now :-( Yeah, looks like the issues have spread - apologies for the inconvenience, we're working on it CCP Falcon \|\| EVE Universe Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3


CCP Falcon 13788	Posted - 2017.06.17 20:46:52 - [3] - Quote Zvoma Zvanda wrote: Been redirected here after locked thread. Falcon, my issues is not related to PLEX (or other purchasing services), though I understand this item will be your priority. My bug is that i cannot move anything out of cargohold into station hanger (nor can ship be repacked, or items jettisoned). I have reinstalled, and re-logged 3 times. May I assume you're looking into this, as well as PLEX problems? Our focus is on making sure TQ is up and that people can log in - hopefully we'll have this solved soon CCP Falcon \|\| EVE Universe Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3


CCP Falcon 13788	Posted - 2017.06.17 21:01:42 - [4] - Quote Login issues should now be resolved, if you're still having problems, please restart your launcher. PLEX Vault issues are still being investigated, hope to have this sorted soon! CCP Falcon \|\| EVE Universe Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3


CCP Falcon 13793	Posted - 2017.06.17 21:22:28 - [5] - Quote Zvoma Zvanda wrote: Not fixed. Restarted launcher....still cannot move loot. Any suggestions? If you're completely stuck and not able to move stuff, you might want to file a ticket with customer support under "Stuck". CCP Falcon \|\| EVE Universe Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3


CCP Falcon 13795	Posted - 2017.06.17 21:42:54 - [6] - Quote McCavan wrote: CCP Falcon wrote: Login issues should now be resolved, if you're still having problems, please restart your launcher. PLEX Vault issues are still being investigated, hope to have this sorted soon! Any update on when the plex issue will be fixed? Have a few to sell or give away for the ablegamers marathon. No ETA as of yet, sorry CCP Falcon \|\| EVE Universe Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3


CCP Falcon 13797	Posted - 2017.06.17 21:44:29 - [7] - Quote Nana Skalski wrote: ALL PLEX GONE FROM MY ACCOUNT! Your PLEX aren't gone, your EVE client is just not communicating with our billing system, so it's not displaying a value We're working on fixing this, sorry for the confusion! CCP Falcon \|\| EVE Universe Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3


CCP Falcon 13798	Posted - 2017.06.17 22:25:18 - [8] - Quote PLEX services are now restored, apologies for the outage! CCP Falcon \|\| EVE Universe Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3


CCP Falcon 13799	Posted - 2017.06.18 00:02:05 - [9] - Quote To echo CCP Explorer's comments, anyone who's missing PLEX should contact customer support via billing support ticket. There's also a notification in the launcher for those who're logging in after the issues: CCP Falcon \|\| EVE Universe Community Manager \|\| @CCP_Falcon Happy Birthday To FAWLTY7! <3

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